FAQsDMDIY Multi-channel Promotion
Order Placement and Payment
After you have finished creating your work, it will be added to “My cart” section automatically. Simply check out your shopping cart to place an order.
Before you make payment, you may contact our customer service hotline 2921 6526 if you want to change or cancel the content of your order after submitting it. However, if the payment of the order has been processed, any changes or cancellation of the order will not be accepted.
Once you login your account, you will be redirected to the Control Panel.
Please go to My Project section to manage the projects you have created, or create a new project.
After logging into your control panel, you can click on “My order” button on the menu bar to check all you order details.
You can pay for most of the service(s) online or visiting any post office counters to make payment. However, order involving addressed mail must be paid at post office counters.
We accept your online payment by Visa, Master Card and UnionPay via PayPal. If you have a PayPal account, you could pay with your Paypal credit. There will be a commission charge of 1% of the payment amount made by Paypal. If you do not have a PayPal account yet, you could register here. (Please note that PayPal is a tentative payment option in the initial launch of the service. We shall replace it with other online payment method soon.)
You can choose to pay at any of our post office counters Simply bring along the invoice generated from the DMDIY system and visit any post office for making payment via cash, EPS, cheque or cashier order (applicable for Hongkong Post Circular Service only). For cheque payment, you are required to make prior arrangement with the Hongkong Post Financial Services Division by telephone on 2921 2244. For cashier order payment, it is only applicable for the unaddressed DM order. Note: Cheque and cashier order should be payable to “Postmaster General”.
You will receive a Payment Confirmation email upon completion of the online payment. For payment made at post office counters, you’ll receive a payment receipt for record.
Our email confirmation sent through the system may be treated as spam by your server. Please check your spam folder of your inbox system. To ensure our emails arrive in your inbox, please add [ *@dmdiy.hk ] to your contact list.
Please note that the transaction process may take about 2 working days. The Payment Confirmation email will be sent after we have confirmed the payment data from the system. Please wait for a couple of days before contacting our customer service. *If you do not receive the email after 3 working days upon payment made, please contact our customer service at contact us.
As payment will only be made after you have finalized the design of the marketing piece using our DIY interactive tools, no refund is allowed after payment.
All-in-one email marketing package only HK$2500
- eDM Design
- Email sending
- Content Checks
- List hygiene
- Analysis Report
- Other Value-added Features