FAQs

First, check the file format. You can include images in .JPG, .GIF or .PNG format. Our application does not support images or text saved in PDF or Word files. Then check the size of the image file. The maximum file size the system can support is 5 MB.

The higher the resolution of the image, the better the printing quality of the direct mail . We recommend an image in 72 dpi resolution of 2599 x 1878 pixels for an A5 postcard and in 72 dpi resolution of 2598 x 3626 pixels for an A4 Flyer. If you can’t obtain the image in high resolution, please reduce the size of the image.

It may be due to one of the following reasons:
– If you access our application from a corporate intranet or a network with a proxy/firewall, the proxy/firewall settings may block any uploads. It will disturb the proper operation of the system. As we cannot do anything with the settings of company firewalls, please talk to your system administrator to change the settings to permit files to be uploaded to DMDIY (dmdiy.hk). Alternatively, you could switch to a computer with another internet connection.
– Your Internet access line may have been very busy or overloaded at the time of uploading. Please try again later.
– You may have uploaded an image which exceeds the maximum file size limit. Please refer to Q15 on image specifications.
– You may consider updating your browser to a more updated version. Please refer to Q2 on browser versions.

Make sure that JavaScript is activated in your browser. The application requires JavaScript to execute various functions properly. If it still doesn’t work, please try to download an up-to-date browser. Please refer to Q2 about browser versions.

To remove images from the image folder, please click on the “bin” icon at the top right corner and select the “delete” icon at the top right corner of the selected image.

You can use any image as long as it does not violate the terms and conditions of DMDIY.hk. It is important that you do not use any misleading images, or images for which you do not own the necessary intellectual property rights. Illegal or indecent images will not be accepted.

There are a variety of free or payable images and graphics available at DMDIY that you can select to be inserted to your promotional materials.

DMDIY provides some basic English and Chinese fonts for you to choose to format your text content. If you need to create artistic text content with other fonts, you could create them with your computer’s graphical software first and save it as an image and upload to DMDIY for use.

Please save it as a .JPG, .GIF, or .PNG file. Then upload the file as an image and insert it over onto the card / leaflet.

There are two functional icons related to text editing: “Title” and “Body Text”. To insert titles, headlines, slogans, etc, use “Title”. To insert body text or paragraph contents, use “Body Text”. Just drag and drop the appropriate icon(s) to the editing area. To enable you greater design freedom, you can insert several Titles and Body Texts over one another for making the material.

Problems like this may occur if you copy over text from Microsoft Word. Word does not correctly convert punctuation marks. For this reason you should either type the text directly into the text boxes, or save your Word text in Notepad or another text editor first.

Double-click on the Title or Body Text box, or choose the Edit icon on the right side next to the Title or Body Text box. The Edit dialog box will be opened and you can then edit the text again. The usual functions as in Microsoft Word are available here.

As a few millimetres of the image close to the edge of the mail may be cropped by the paper cutting machine after printing, there is a safety margin area to avoid the appearance of white gap. We recommend that you avoid placing important parts of your message and images too close to the edge. You are also reminded to always print a copy of the mail for review before confirmation for submission.

These are the boundary space in which content slightly beyond that area may or may not be printed in the actual material. You are recommended not to place important parts of your messages and image outside that boundary space. To play safe, please fill in background colour or image to avoid the appearance of white areas.

You can use the “My Image” function to upload and insert your logos and photos in the DM Editor. If you have your own direct mail artwork, you can upload and insert it using the “Background” function for further editing in the DM Editor.

You could create text boxes and edit the setting of the text box with different border options. There are different dotted lines options for choice. Similar setting is available for images.

The postmark or posting indicia will be placed by default at the top right hand corner of the front side of the DM piece.

There is a Map function icon for you to insert a map to the DM piece. You can insert a Google Map for free, or request us to draw a tailor-made map for you at a reasonable price. You can find the tailor-made map order form in the create map section. For more information, please contact our business partner, Mybee Technology Limited at 3105 3632.

Yes, you can make use of the “Copy” function to copy your previous artwork for modifying to a new one.

CMYK is a color model used in color printing, while RGB is a color model used for display images in computers and digital cameras. Please upload images to DMDIY in RGB format. DMDIY would handle the printing process without requiring the images in CMYK format. (Note: There are many RGB colors that CMYK printers cannot reproduce. Something that looks good in the monitor may not retain the same quality in the printed piece. Our system will convert it to CMYK for printing. Subject to the quality of your artwork, the exact colors between the two color models might be different.)